How to reset user login device within your course platform?

This article explains how you, as an admin can remove or reset the learners' login devices within your course platform.

If you have restricted the number of device login limit per user, the users won't be able to login up with any new device once that limit is reached.
However, if the user wants to remove the login from any existing device and replace it with a new device login, the admin has the right to make those changes through the course platform. 


Video: Reset Learners Login Details


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Steps to reset Users Login Device:


Go to Dashboard > USERS > Learners



In the landing page, you will have the cumulative list of all the learners who have signed up for any of your courses.
Go the learner whose device you want to reset. You can either "Search" their name or Email id in the search box or apply multiple filters and click on "Search".



Now choose the learner whose device you want to reset. Under Actions, select the "User Details" icon.



In the "User Details" landing page, scroll down till "Login Details". Go to last app logins or last web logins & delete the devices which the user no longer want to be connected to the course platform.